Privacy Policy

Who we are

The controller for personal information covered by this policy is MMD Property & Electrical Solutions. For privacy questions or requests, contact us using:

Information we collect

We may receive information you choose to provide when you contact us, including:

• your name and contact details, such as email address and phone number;
• your postcode, property area or job location details;
• details of your property or electrical enquiry, requirements and preferred timing;
• messages and attachments you send by email, phone or WhatsApp.

How enquiries work

The enquiry form sends the details you provide to the business. If WhatsApp is offered as a contact option, choosing it opens your messaging service with those details prepared for you to review and send.

If you follow a Google review, WhatsApp or other third-party link, that service will process information under its own privacy terms.

Why we use information

We use relevant personal information to:

• reply to enquiries and discuss quotes, site visits and proposed work;
• plan, provide and follow up services requested by customers;
• keep records needed for jobs, invoices, safety paperwork and business administration;
• protect the business, customers and website from misuse or disputes.

Lawful basis

Depending on the situation, we may use personal information because it is needed to take steps at your request before a contract, to perform a contract with you, to meet legal obligations, or for legitimate interests such as responding to enquiries and keeping proportionate business records.

Sharing and storage

We do not sell personal information. We may share information where needed with service providers, professional advisers, regulators, insurers or contractors involved in a job, and where the law requires or permits it.

We keep information only for as long as reasonably needed for enquiries, quotes, jobs, record keeping, legal obligations and dispute handling. Retention periods can vary depending on the type of record.

Your rights

UK data protection law gives people rights over their personal information. Depending on the circumstances, you may be able to ask for access, correction, deletion, restriction, objection or transfer of your information.

Contact us first if you have a privacy concern. You can also complain to the Information Commissioner's Office if you are unhappy with how your information is handled.

Changes

We may update this policy when the website, contact process or business data practices change. The date at the top shows the latest version.